Store Policy & Terms
Please read our shipping, delivery and return terms carefully before placing an order with Ball For Life.
1. Shipping & Delivery Windows
We source premium apparel globally to bring you a strong selection of performance gear. Please take note of our delivery timelines:
Standard delivery: Orders typically arrive within 1 to 2 weeks after your dispatch notice. These estimates are not guaranteed and may be affected by weekends and public holidays.
International delays: Overseas transit, customs checks and local postal routing may occasionally extend delivery to one full month.
Lost parcels: If tracking has not updated and your parcel has not arrived after 60 days, contact our support team. We will investigate with the courier and, if the parcel is confirmed lost, issue a full refund.
Free UK delivery: UK delivery is free when the order subtotal is £50 or more. A £6 delivery charge applies below this threshold.
2. Final Sale & Refund Exemptions
All sales are final except where required by applicable consumer law. We do not offer open-ended refunds, size swaps or returns for change of mind.
Eligible claims must be reported within 30 days of delivery and are limited to:
- An item that arrives seriously damaged or structurally torn.
- A completely incorrect team, player or design being supplied.
- The physical size tag contradicting the size shown on your order confirmation.
We may request clear photographs of the item, packaging, size tag and shipping label before approving an exchange, replacement or partial refund.
Quality threshold: Minor cosmetic differences, loose manufacturing threads, small print-placement variations or slight aesthetic differences inherent to textile manufacturing do not normally qualify for a return or refund.
Ball For Life will assess each claim fairly using the evidence supplied. Nothing in this policy limits any statutory rights that cannot legally be excluded.
3. Support & Contact
For tracking questions or to submit an eligible damage or order-error claim, contact our team directly and include your Order ID:
Email support: support@ballforlife.com